Privacy Policy

Last Updated: November 2025

1. Introduction

Destined Global WLL (“Destined Global,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, engage our consulting services, or interact with us globally.

Destined Global complies with applicable privacy laws, including:
   •    EU/UK General Data Protection Regulation (GDPR)
   •    South Africa’s Protection of Personal Information Act (POPIA)
   •    California Consumer Privacy Act (CCPA/CPRA)
   •    Bahrain Personal Data Protection Law (PDPL)
   •    and other relevant global data protection frameworks.

By using our website or services, you consent to the practices described in this Policy.

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2. Who We Are

Destined Global WLL is a boutique consulting and transformation firm specializing in AI-driven Customer Experience, BPO Advisory and Execution, and Digital Operations.
We operate globally with a registered presence in:
   •    The Kingdom of Bahrain
 For privacy-related inquiries, please contact us using the numbers and email addresses provided on our official website or communications.

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3. Data We Collect

a. Information You Provide Directly

We may collect:
   •    Name, title, and contact details (email, phone, address)
   •    Company name, role, and business details
   •    Billing, contract, and payment information
   •    Communication history (emails, messages, calls)
   •    Other information voluntarily shared during consulting engagements

b. Automatically Collected Data

When visiting our website, we may collect:
   •    IP address, browser type, operating system, and device information
   •    Site interaction data such as pages visited and session duration
   •    Cookies and analytics data (see Section 10: Cookies)

c. Sensitive Data

Destined Global does not intentionally collect or process sensitive personal data unless required by law or with explicit consent.

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4. How We Use Your Information

We process your data to:
   •    Deliver consulting, advisory, and transformation services
   •    Communicate with clients, partners, and prospects
   •    Manage contracts, billing, and performance reporting
   •    Enhance our website and service offerings
   •    Fulfill legal or regulatory obligations
   •    Share relevant insights, proposals, and business updates

Data is processed only where there is a lawful basis such as contractual necessity, legitimate business interest, legal compliance, or explicit consent.

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5. Data Sharing and Disclosure

Destined Global does not sell or rent personal information.
We may share data only with:
   •    Authorized employees and contractors under confidentiality agreements
   •    Third-party service providers supporting business operations (e.g., IT, analytics, payment processing)
   •    Regulatory or legal authorities where required by law
   •    Clients and partners for legitimate business purposes

All third parties are bound by contractual obligations to protect personal data.

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6. International Data Transfers

As a global firm, Destined Global may transfer data across borders, including the EU, UK, South Africa, Middle East, and United States.
We ensure adequate protection through recognized mechanisms such as:
   •    Standard Contractual Clauses (SCCs)
   •    Data Processing Agreements (DPAs)
   •    Binding Corporate Rules (BCRs)
   •    Compliance with adequacy decisions

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7. Data Retention

We retain data only as long as necessary for the purposes stated in this Policy or to comply with legal, accounting, or regulatory obligations.
Once no longer required, data is securely deleted or anonymized.

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8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:
   •    Access, correct, or delete your personal information
   •    Restrict or object to data processing
   •    Withdraw consent where processing is based on consent
   •    Request data portability
   •    File a complaint with a data protection authority

To exercise your rights, contact us via the numbers and email addresses provided.

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9. Data Security

We maintain industry-standard technical and organizational measures to safeguard personal information, including:
   •    Encryption and secure storage systems
   •    Role-based access control
   •    Regular audits and compliance checks
   •    Employee confidentiality agreements and data protection training

While we take all reasonable steps to protect your data, no system is completely secure. Users share information at their own risk.

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10. Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyze site traffic.
You can manage or disable cookies through your browser settings.
Types of cookies include:
   •    Essential cookies – necessary for website operation
   •    Performance cookies – used for analytics and optimization
   •    Marketing cookies – used for relevant communication and engagement

For more details, see our Cookie Policy.

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11. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from minors. If such data is discovered, it will be deleted promptly.

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12. Third-Party Links

Our website may contain links to external websites. Destined Global is not responsible for their content, security, or privacy practices. Users are encouraged to review external privacy policies before providing any data.

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13. Policy Updates

Destined Global may update this Privacy Policy periodically to reflect changes in laws, technologies, or business practices. The “Last Updated” date above indicates the most recent version. Continued use of our website or services constitutes acceptance of these changes.

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14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through the numbers and email addresses provided on our official communication channels.